Please contact Lisa.pollard@reactsurveys.co.uk
**ALL SHOPPERS**
Please be advised that we have recently become aware of a SCAM which is operating under the REACT SURVEYS name. The scam appears to be asking for a Mystery Shopping survey and the company involved send you a cheque for £2500 with the information that £250 is your fee and the rest is to be wired to their bank as a mystery shopping test of their procedures. You then pay in the cheque, do the transfer only to find that two weeks later, the original cheque bounces are you are out of pocket.
Should you receive an email with contents similar to this PLEASE DO NOT ACCEPT THE ASSIGNMENT.
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New grading will start from the 2nd August. All reports start with the full ten points and marks will be deducted using the following criteria:
- 1. Failure to use the correct, client specific term when entering the report eg. team member, assistant, etc.(1pt)
- 2. Failure to use the on screen spell check facility (1pt)
- 3. Late submittal of the report onto the system (over 24 hours after the visit was conducted) (1pt)
- 4. Following the incorrect scenario (as detailed in the project guidelines) (2pts)
- 5. Failure to upload a clear, valid receipt (1pt)
- 6. Failure to form full sentences and not using the correct punctuation
6a. Failure to use speech marks (1pt)
6b. Failure to use full stops/commas/general poor punctuation (up to 2pts)
6c. Failure to use lead capitals (1pt)
6d. Failure to form full sentences eg. ‘Hello’ rather than ‘The assistant said “Hello.”’ (up to 2pts)
6e. Use of full capitals throughout the survey (1pt)
6f. Use of inappropriate abbreviations eg. ‘text talk’ (up to 2 pts)
- 7. Not taking due care when entering the visit
7a. Inconsistent day/date (1pt)
7b. Inconsistent AM/PM timings (1pt)
7c. Entering the wrong comment in the incorrect box eg. entering the greeting remark in the name badge box (up to 2 pts)
7d. Insufficient/vague comments eg. ‘As above’, ‘See previous’, ‘Yes/No’ (up to 3 pts)
7e. Not adhering to the information provided on the stickies (1pt)
7f. Failure to correspond the Y/N answers with the relating comment eg. Selecting the greeting question as Y, the assessor was greeted, with the comment to accompany - ‘I did not receive any form of verbal acknowledgment’. (up to 2 pts)
We seek maximum scores wherever possible, but recognise that sometimes standards slip. Although this list looks long we are proud to say that over 90% already meet the requirements above. On any report where the assessor scores lower than 6 they will automatically receive feedback from our proof reading department about which areas they have been marked down on. If you would like to know what you are marked down on if you scored 6 & over, please email amy.roman@reactsurveys.co.uk
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